UseNeXT Support

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Frequently asked questions

Here you will find answers to many of your questions about UseNeXT! If you can't find an answer to your question, please contact us by phone or use the contact form.

About the Usenet

The Usenet is a worldwide network that was developed parallel to the Internet. Its main focus is on the information exchange of a multitude of subjects, organized in so called newsgroups. Even though an Internet connection is necessary to access the Usenet, it is a stand-alone platform.
You can find more information about the Usenet here:
http://en.wikipedia.org/wiki/Usenet

The subjects that are being discussed on the Usenet are organized in so called newsgroups. Each newsgroup has its own subject and the users can exchange ideas on the respective subject. Therefore, newsgroups can be compared to subjects in Internet forums (so called threads). All registered users can participate in the discussions.

Just like a browser (Internet Explorer, Mozilla Firefox, etc.) is needed in order to access the Internet, the Usenet requires a so called newsreader. The newsreader allows you to find specific contents on the Usenet and to take part in discussions.

The Usenet and the Internet have been invented almost simultaneously and their expansion is comparable to each other. However, as decentralized structures emerged, the Usenet became more and more confusing for new users. This shortcoming has been removed during the course of the years so that accessing the Usenet with our service is now really easy.

Accessing the Usenet you can find help for a variety of issues, take part in discussions or recall data.

Once you have found a newsgroup that is of interest for you, you can post an article. That means that you create a message with your contribution to the topic. You can find more detailed information on how to post articles in your newsreader's instructions.

Your account must be activated once for uploading, if you wish to post data files in the Usenet. Please be aware this activation is possible no earlier than 30 days after registering for UseNeXT.

Simply send an email with the following information to upload@usenext.com, in order to have the upload function activated:
- customer number or username
- email address, which was given during registration
- the last 3 digits of bank account / credit card number, which was entered during registration

Generally it is not possible to upload data with the Tangysoft Client. UseNeXT does offer the access to the Usenet, however does not operate own servers, on which you can load data files.


HINT:
Uploading contents protected by copyright is indictable. Please report any data, which you feel is against prevailing law, to abuse@usenext.de.

Due to the abundance of files on the Usenet we are unfortunately not able to search for illegal or copyrighted files ourselves. Therefore, we need your assistance in that matter. If you find such files, please report them to abuse@usenext.com.

The registration process

After successfully registering, you will be immediately redirected to the member's area and automatically logged in. There you can select from a number of different newsreaders and we recommend the Tangysoft Client.

In the case of the Tangysoft Client, all you have to do is download it, install it and log in - then you can start enjoying UseNeXT right away!

We will also send you an e-mail with the subject "Your login data for UseNeXT" for your records.

As soon as we have received your registration form you will receive your login data directly by e-mail. This provides access both via the member's area on www.usenext.com and the newsreader you are using.

The following graphic provides you with an overview of all our plans. In addition to selecting the size of your volume plan you can also choose from differing running periods.

You can pay using your credit card or PayPal.

You can sign up for our free trial plan once. It allows you to try our service for free for 14 days. Apart from the costs for your Internet connection no further costs are included. Fees are levied after the free trial period. If you do not like our service you can finish you subscription at any time during the free trial period - no fees will be charged in this case.
You can find the membership fees for our full subscriptions here.

In order to sign up with UseNeXT you have to be of legal age. In addition, you need to have a valid e-mail address and a credit card or a PayPal account.

Yes, the service that is offered from UseNeXT is perfectly legal.

UseNeXT is an access provider that offers you access to the Usenet. This is comparable with the services of an Internet Provider.

The information on the Usenet is stored on numerous servers that do not belong to us. We have no influence on the files that are found and uploaded. We only provide access.
We leave it to the customer to know what they are downloading from the Usenet. We also encourage users who have download data that they feel violates the law to immediately report it at abuse@usenext.com.

During the free trial period you can switch to one of our full subscriptions at any time. In order to simplify this process for you we already collect your payment data during the registration. Of course, your credit card or a PayPal account will only be charged if you decide to use our service after the trial period.

If you did not receive a callback you can request the security code anew. All necessary information can be found in the email that you have received from us. If the second attempt fails or if you have not received an email please contact our support team.

Is it possible that you mistyped your e-mail address? Please contact our support team so that we can check and, if necessary, correct your contact information.
It is also possible that your mailbox is full or that your spam settings do not allow our e-mails to be delivered to your mailbox.

It can take up to 10 minutes to activate your account. If you still have difficulty gaining access after this period, please contact our support team.

Using the free download mode you can download up to 300 GB during your free trial period. No download volume is deducted if you select this mode. You can switch between the two modes by clicking on either one of them in the right upper corner in your Tangysoft Client.

In order to purchase more download volume please log in to your member area and click on "Download volume recharge". In the next step, you can select your desired package if you are currently subscribed to a package with a duration of up to one month.

If you are making use of a plan with a running period of several months, you have the advantage to prepone the next months download volume.

Example: If your contract was completed on the 1st of the month, but you realize by the middle of the month that you need additional high speed data volume, you may easily draw data from the next month. You can repeat this process as many times as you wish until your entire data volume from the last month of the contract has been drawn. This will not change the terms of your package.

Once you have drawn the entire data volume from the last month of your contract, you can extend your contract under the above menu item or order another package. The term of the new package shall commence immediately.

In order to finish your membership please inform us about it via phone, via letter or via our support form.

If you registered directly for a data volume plan with costs, you are able to revoke this order within the first 14 days. Your revocation must be made via phone, postal or as request using the online-support-form.

If you subscribed to a paid plan and do not wish to extend your membership, a telephonic or written cancellation (letter or online contact form) is required at least seven days before the plan expiration.

If you register for a trial plan you can finish your registration at any time during the trial phase.

You can request your login details again by clicking here.
After submitting the e-mail address that you used upon registration, we will immediately send you your login details.

If you have an active UseNeXT account, log into your members area and select the menu item "My account". Then, remove the checkmark next to the item "Please send me the UseNeXT newsletter" and click "Accept changes".

If you do not have an active UseNeXT account, just follow the link to unsubscribe that you find at the bottom of the newsletter. Please note that the change will not take effect until the next update and you may receive one last newsletter. Should this occur, we ask for your understanding.

My contract

In order to purchase more download volume please log in to your member area and click on "Download volume recharge". In the next step, you can select your desired package if you are currently subscribed to a package with a duration of up to one month.

If you are making use of a plan with a running period of several months, you have the advantage to prepone the next months download volume.

Example: If your contract was completed on the 1st of the month, but you realize by the middle of the month that you need additional high speed data volume, you may easily draw data from the next month. You can repeat this process as many times as you wish until your entire data volume from the last month of the contract has been drawn. This will not change the terms of your package.

Once you have drawn the entire data volume from the last month of your contract, you can extend your contract under the above menu item or order another package. The term of the new package shall commence immediately.

You can change your plan by clicking on Download volume recharge in your member area. However, if your current plan has a running period of several months, you have to use up all of your download volume first before you can switch to another plan.

You can see your remaining download volume at any time in your member area (in the upper right hand corner) and in the Tangysoft Client (in the lower right hand corner).

Your membership with UseNeXT contains a certain amount of download volume that you can use each month. Therefore, unused download volume expires after one month.

Your Extra Boost Account is credited with data volume from special offers. As we do not intend to withdraw freebies, the additional data volume is saved in your Extra Boost Account and will remain at your disposal even at the end of the term of your regular download plan.
Example: You are currently subscribed to a plan providing access to 30 GB of data volume per month. Our support team gave you 10 GB of additional volume in the course of a special offer. Once your account is recharged, you have access to 40 GB of data volume as the 10 GB from your Extra Boost Account carry over to the following month.
If your regular data volume does not suffice until the end of the term, volume from your Extra Boost Account will be used for downloads. In case you made use of 35 GB of volume (30 GB from your regular account and 5 GB from your Extra Boost Account), you will have access to 35 GB the following month as 5 GB will remain in your Extra Boost Account.
For further questions concerning your regular UseNeXT plan or in regard to the Extra Boost Account, please don’t hesitate to call or contact us online—we will be glad to help!

You will receive an e-mail regarding the payment. Please follow the instructions of this e-mail and click on the link in order to try to process the payment again. Of course you can also contact our support team regarding this matter. We will be glad to help you.

If you received an e-mail from us regarding your PayPal payment please follow the instructions in this e-mail. The e-mail contains a link that allows you to authorize the payment again. Of course you can also contact our support team or check the payment status in your PayPal account.

The membership fee is charged automatically. Therefore, it is not possible to change the date of the charge. Thank you for your understanding.

Your advantage of a plan that runs for several months is that it saves you up to 60% of the regular price. This price advantage is the result of lower handling fees for plans with a running period of several months compared to the fees for monthly plans. As we want you to benefit from this advantage, it is not possible to pay monthly for plans that run for more than one month.

Due to reasons related to accounting, it can take up to seven days after your payment has been completed before you can use UseNeXT to its full extent again. The running period of your contract will be extended for the duration of the suspension after your account has been unblocked. You will, of course, be informed about everything via email.

In order to finish your membership, please inform us about it via phone, via letter or via our support form.

If you register for a trial plan you can finish your registration at any time during the trial phase. Click here to register.

If you subscribed to a paid plan and do not wish to extend your membership, a telefonic or written cancellation (letter or online contact form) is required at least 7 days before the plan expiration.

If you registered directly for a data volume plan with costs, you are able to revoke this order within the first 14 days. Your revocation must be made via phone, via letter or as request using the online-support-form.

If you subscribed to a paid plan and do not wish to extend your membership, a telefonic or written cancellation (letter or online contact form) is required at least seven days before the plan expiration.

If you register for a trial plan you can finish your registration at any time during the trial phase. Click here to register.

Please ensure that you have entered the upper/lower case spelling of your login data correctly. We recommend copying your login data from the e-mail "Your login data for UseNeXT" and pasting it directly into the corresponding box at the top right hand corner.

If you receive the error message “You have been disconnected for security reasons”, please make sure that your browser´s cookies are not deactivated.
In this case, please try the following:
Start Internet Explorer, then go to “Extras/Internet options/Data protection” and drag the regulator to “medium”. Please restart your browser after changing the settings. If you do not use Internet Explorer, just click on “Help” in your browser.

If you still cannot log in, please contact our support team.

In your member area you can have check and edit all the important information concerning your contract. After logging in you can find different menu items on top. Among other things you can recharge your download volume, read the e-mail correspondence or finish your subscription there. By clicking on My Account you can find more details regarding your membership, for instance an overview of all invoices. This is also where you can update your contact information. Please note that you cannot update your payment details in the member area.

If you have an active UseNeXT account, log into your members area and select the menu item "My account". Then, remove the checkmark next to the item "Please send me the UseNeXT newsletter" and click "Accept changes".

If you do not have an active UseNeXT account, just follow the link to unsubscribe that you find at the bottom of the newsletter. Please note that the change will not take effect until the next update and you may receive one last newsletter. Should this occur, we ask for your understanding.

You are missing a function in our newsreader? You would appreciate a different plan or have a new idea? You know how our service could be improved even further?

Please inform us about your suggestion here. Thus, we have the chance to improve our service and orientate it towards your wishes.

The software

Just like a browser (Internet Explorer, Mozilla Firefox, etc.) is needed in order to access the Internet, the Usenet requires a so called newsreader. The newsreader allows you to find specific contents on the Usenet and to take part in discussions.

You can use our service with any newsreader.
In order to configure any newsreader please use depending on the desired download speed the following settings:

High speed (maximum download speed):

  • Newsserver: high.usenext.de
  • Port: 119/443 for unencrypted connections or port 563 for SSL connections
  • Your user name (avi-xxxxxxxxxxx-xxx)
  • Your password

Flat rate (with up to 2,000 kbit/s):

  • Newsserver: flat.usenext.de
  • Port: 119/443 for unencrypted connections or port 563 for SSL connections
  • Your user name (avi-xxxxxxxxxxx-xxx)
  • Your password

You can download the newsreaders that our customers recommend in your member area.

Yes, we do suggest the use of the Tangysoft Newsreader that is available for free for all the common operating systems (Windows, OS X, Linux). In addition there is a variety of newsreaders available for all existing operating systems. Most of these newsreaders are free and can be used for downloading with UseNeXT.

If you want to install the newsreader on a Mac, you might encounter a small issue.
Here are instructions for avoiding this issue:

When trying to install the Mac version of the newsreader, if you see the message "Programme XYZ can´t be opened because it is from an unidentified developer", please proceed as follows:

  • First confirm this message by clicking on “OK”
  • Right-click on the file to be installed (alternative: hold down the [ctrl] key and left-click on the file)
  • Then click “Open”
  • The message “Programme XYZ is from an unidentified developer. Are you sure you want to open it?” appears
  • Click on “Open” again to start installation.

Not receiving your login details may have several reasons:

Reason: the e-mail was blocked due to your spam settings
Solution: check your spam folder and add our e-mail address to your address book or mark it as "trustworthy"

Reason: you entered a wrong e-mail address upon registration
Solution: contact our friendly support team in order to update your e-mail address, we will immediately send the e-mail to the new address

Please note that it can take up to 10 minutes to activate your account.

If you still have difficulty logging in after this period, please ensure that you have entered the upper/lower case spelling of your login data correctly. We recommend copying your login data from the e-mail "Your login data for UseNeXT" and pasting it directly into your newsreader. In the Tangysoft Client, you are able to enter the login information in the menu item "Settings".

If you are still unable to log in, then please contact our support team. To enable us to provide you with a swift and helpful solution, we recommend copying the exact wording of the error message into your e-mail.

Please type in the name of the file that you are looking for into your newsreader's search box. Afterwards please either click on "Search" or key "Enter". All the results are now displayed in a list and you can activate the desired files. Please note that a search term must contain at least three characters, otherwise your search will produce no results.

Even though the retention with UseNeXT is 2,705 days for files and 2,003 days for texts, you might not be able to find your desired contents. We suggest that you try to find your desired information again at a later date. The Usenet is very dynamic and thousands of files are added each day.

The so called Free Download Mode is similar to a flatrate: unlimited downloads without download volume being deducted. Currently you can download at 2000 kbit/s using the free download mode. This mode is only available when using the Tangysoft Client.

UseNeXT assures that you can download at up to 50 Mbit using ADSL. If you cannot download at full bandwidth please consider the following:

Are you downloading using the highspeed mode in your Tangy Newsreader?
If the bar in the lower left corner is green you are currently using the free download mode, that means you can download at a maximum of 2000 kbit/s. Switch back to the highspeed mode by clicking on "Highspeed" in the upper right corner of your Tangy Newsreader in order to download at full bandwidth again.

Can you access the full bandwidth of your DSL connection?
Sometimes you cannot access the full bandwidth of your Internet connection due to temporary overload. Please find out your actual bandwidth with the help of a speed test, for instance on www.wieistmeineip.de.

Is your hardware working trouble-free?
Problems like overheating, cable break, etc. can affect the download speed. Please make sure that all of your network devices are working trouble-free:
- Unplug your router for a few minutes and restart it afterwards.
- If you are using WiFi please make sure that your signal strength is at least "good".
- If you are connected to the Internet via LAN cable please make sure that the cable is not buckled or not lying next to magnetic resources (computer, speakers etc.).
- Contact your Internet provider and have your connection checked.

Some files can unfortunately not be downloaded using the "Free Download Mode". In order to complete the download the Tangy Newsreader automatically switches to the "Highspeed Mode" if your settings allow this. If you do not wish the Tangy Newsreader to automatically switch between the two modes please click on "Settings --> Miscellaneous" in your Tangy Newsreader and uncheck the "Automatically switch to Highspeed Mode..." box.

With UseNeXT, you can decide at any time whether you want to download with high speed or your flat rate. Depending on the desired download speed, the following settings must be stored in the client:

High speed (maximum download speed):

  • Newsserver: high.usenext.de
  • Port: 119/443 for unencrypted connections or port 563 for SSL connections
  • Your user name (avi-xxxxxxxxxxx-xxx)
  • Your password

Flat rate (with up to 2,000 kbit/s):

  • Newsserver: flat.usenext.de
  • Port: 119/443 for unencrypted connections or port 563 for SSL connections
  • Your user name (avi-xxxxxxxxxxx-xxx)
  • Your password

Most files found on the Usenet are .rar files. This means that the files have been split up to several archives (.rar). After having downloaded the files they need to be merged. WinRAR is for example a special software that helps you to merge the files. The archives have to be completely accessible on your computer.
We suggest you use the "Download Wizard" in the Tangysoft Client. The download wizard automatically downloads, repairs, and merges the files, which means that you do not have to do it manually. If you have already downloaded incomplete files please do the following:

You do not have any .par files in the file group
Look for the .par files that belong to the group. In order to do so type in the file name without the .rar ending, space and ".par" (for example ubuntu .par) in the search bar. You should now be able to find .par files that you can download and afterwards open with Quickpar. Please continue reading the "You have already downloaded the .par files" article.

You have already downloaded the .par files
Please install the program Quickpar and open one of the .par files by double-clicking on it. In addition, select the option "automatically restore" on the right side of the Quickpar program in order to have the archives repaired automatically.

Unfortunately we cannot provide any assistance on particular file formats. However, the following website contains a list that explains all the popular formats:
http://en.wikipedia.org/wiki/List_of_file_formats_%28alphabetical%29

You can also get further assistance by searching for the file ending (for example ".rar") on www.google.com.

If an error occurs during the installation of the Tangysoft Newsreader, please make sure that .NET Framework is correctly installed on your computer. If necessary deinstall this software via the control panel. Afterwards please download and then install the latest .Net Framework version by clicking on the following link:
https://msdn.microsoft.com/en-us/vstudio/aa496123.aspx

When using the Tangysoft Newsreader please do the following:

  • Log in as the administrator
  • Deinstall the Tangysoft Newsreader
  • Deinstall Microsoft .Net Framework
  • Deactivate your firewall and anti-virus program
  • Reinstall Microsoft .NET Framework:
    https://msdn.microsoft.com/en-us/vstudio/aa496123.aspx
  • Reinstall the Tangysoft Newsreader.

Please make sure that the ports 119 and 443 are enabled in your firewall. It is also possible that your firewall blocks the connection. You can find out how to enable ports in your firewall by reading the instructions of the software.

Contact us

Support Hotline

German+49 (0) 89 20 17 20 17*
English+49 (0) 89 20 17 20 16*

*German fixed-line costs

Office hours

Monday - Friday: 10 00a.m. - 0800p.m. (CET)
Saturday: 10 00a.m. - 06 00p.m. (CET)

Sunday and national holidays: closed

Contact form

You can easily contact us in writing here.

Contact form